Although unlocking your phone is 100% legal in the UK and another regions. standards and laws may apply differently elsewhere in the world. It will be the buyers responsibility to comply with all local laws and standards for unlocking their device.
Terms of Service
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
TheUnlockShack.com makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. TheUnlockShack.com will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information or products sold which are contained within it. TheUnlockShack.com are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please do not hesitate to contact us using the address below. Every Unlock code we provide is unique and is calculated using your phone's IMEI number these codes are desinged for use in the handset with the imei you provided and should not be used in other handsets.
Your Cellphone Information
It is integral to our service that you provide correct and accurate information relating to the handset you wish us to unlock. Ensure that the the IMEI number you proivide is correct it is important that you get your IMEI directly from your phone. Simply type *#06# into your mobile keypad. When Selecting Network, please choose Service Provider the phone is CURRENTLY LOCKED TO.
(DO NOT select the provider you intend to use, but the provider who has setup original restriction). Once an order is confirmed we cannot change phone details so please ensure details are correct before proceeding with your order.
The majority of unlock codes will be emailed instantly but for certain phone models we may need to calculate the codes manually we normally complete this process and email the codes within 2-3 hours. For certain codes during busy periods it can take up to 24 hours for the code to be emailed.
In order to request a refund please visit our contact page and provide all the information requested including order number and your imei number. No refund can be processed without this information. Refunds requested will be responded to in a timely fashion. normally within just a few hours. We will first attempt to help you unlock the mobile and will address any problems you may have . If a refund is to be processed we will refund the fee via whatever method you used when ordering.
Cancelling An Order
Once you have placed an order for your unique unlock code for your phone you CANNOT cancel the confirmed order. This is because each code is unique and personalized to your phone only.