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Terms of Service

Although unlocking your phone is 100% legal in the UK and another regions. standards and laws may apply differently elsewhere in the world. It will be the buyers responsibility to comply with all local laws and standards for unlocking their device.

Important: If you are in the United States of America and own a phone that was purchased before January 26th, 2013 you may legally unlock it in accordance with the exemption to the Digital Millenium Copyright Act. (DMCA) Cell phone unlocking will now be illegal in The United States of America for any USA service provider cell phone that is purchased AFTER January 26th, 2013 -- unless you have permission to unlock from the service provider your phone is locked to.

We will not knowingly provide any unlocking services or support for any USA service provider cell phone or smart phone purchased after January 26th, 2013. We will not be held liable or responsible if you place an order for an unlock code or software for any USA service provider cell phone that was purchased after January 26th, 2013. By making a purchase at this website, you accept full responsibility for complying with all local, national, and international laws. we will not knowingly give any advice or provide any service to anyone who wishes to unlock a phone that was purchased from a USA service provider after January 26th, 2013 in The United States of America.It will be the buyers responsibility to comply with all local laws and standards for unlocking their device.

GENERAL :


We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Website Content:

TheUnlockShack.com makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. TheUnlockShack.com will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information or products sold which are contained within it. TheUnlockShack.com are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never collect sensitive information about you without your explicit consent. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about privacy, please do not hesitate to contact us using the address below. Every Unlock code we provide is unique and is calculated using your phone's  IMEI number these codes are desinged for use in the handset with the imei you provided and should not be used in other handsets.

Your Cellphone Information

It is integral to our service that you provide correct and accurate information relating to the handset you wish us to unlock. Ensure that the the IMEI number you proivide is correct it is important that you get your IMEI directly from your phone. Simply type *#06# into your mobile keypad. When Selecting Network, please choose Service Provider the phone is CURRENTLY LOCKED TO.
(DO NOT select the provider you intend to use, but the provider who has setup original restriction). Once an order is confirmed we cannot change phone details so please ensure details are correct before proceeding with your order.

Unlock Codes:

The majority of unlock codes will be emailed instantly but for certain phone models we may need to calculate the codes manually we normally complete this process and email the codes within 2-3 hours. For certain codes during busy periods it can take up to 24 hours for the code to be emailed.

Refund Policy:

In order to request a refund please visit our contact page and provide all the information requested including order number and your imei number. No refund can be processed without this information. Refunds requested will be responded to in a timely fashion. normally within just a few hours. We will first attempt to help you unlock the mobile and will address any problems you may have . If a refund is to be processed we will refund the fee via whatever method you used when ordering.

Cancelling An Order

Once you have placed an order for your unique unlock code for your phone you CANNOT cancel the confirmed order. This is because each code is unique and personalized to your phone only.